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Help & support

Contact Us

Support and contact information for ID Photo

  • Monday – Friday: 9:00 AM – 6:00 PM (GMT+7)
  • Innofly-Software

Ways to reach us

Email

info@innofly-software.com

Best for support questions and privacy requests.

Write an email

Phone

0988.901.857

Vietnam (+84), during support hours.

Call

Office

Chung cư C14 Bắc Hà, Hà Nội, Việt Nam

Open in Maps

Company

Innofly-Software

Developer and publisher of ID Photo.

Website

id-photo.innofly-software.com

Business & Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT+7)

We typically respond to inquiries and support requests within 24 to 48 business hours.

Before you write

  • Your device and browser, or the app version
  • The country and photo size you chose
  • What happened, with a screenshot if you can

Please don’t email photos you don’t want to share.

Quick answers

  • Frequently asked questionsSizes, backgrounds, printing and more
  • Privacy Policy
  • Terms of Use

ID Photo mobile app

Guided camera, AI background and print sheets on iPhone and Android.

Download on theApp StoreGet it onGoogle Play
ID Photo logoID Photo

ID photos in common sizes for 6 countries, made in your browser or on your phone.

Get the mobile app

Popular sizes

  • 3 × 4 cm · Vietnam
  • 2 × 2 in · United States
  • 35 × 45 mm · Japan
  • 35 × 45 mm · United Kingdom
  • 33 × 48 mm · China
  • 50 × 70 mm · Canada

Tools & features

  • Create a photo
  • My photos
  • Settings
  • How it works
  • Photo guide
  • FAQ
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